At Hadiyati, we always strive to ensure your complete satisfaction with your purchase. If you are not happy with your chosen fragrance, you can take advantage of our return and refund policy, subject to the following terms and conditions:
Return period
You can return the product within seven days of the date you received it.
Product condition
The product must be unused and in its original condition as received, with packaging and any accessories included.
You can open the outer box to check the product, but you should not actually use the perfume (test it on the body) until the return process is easy and without any complications.
Proof of purchase
The original proof of purchase must be provided when requesting a refund or return.
Exceptions
Customized or modified products made to your specific request are not covered by the return or refund policy.
Notification
To begin the return process, please first contact customer service to inform them of your request.
Evaluation
The condition of the product is assessed upon receipt to ensure it meets the return conditions.
recovery
After the request is approved, the amount will be refunded to the same payment method within a period of 7 to 14 business days.
Switch
Exchanges are only possible if the error is on our end. Please contact customer service to confirm the availability of a replacement product.
Shipping costs
The customer bears the return shipping costs, unless the reason for the return is an error on our part.
We understand that choosing a fragrance is a personal experience, so our team is always ready to help you choose the right fragrance before completing the order, to avoid any need for substitutions from the start.
For any questions or assistance regarding our return and refund policy:
📞 +966503266404
At Hadiyati, we are committed to providing a unique shopping experience and high-quality products. We value your trust and always strive to ensure your complete satisfaction.
